Job Responsibilities:

1. Fully understand the customer's injury and illness, and use medical knowledge to answer various consultations from customers;

2. Provide customers with medical related services, such as outpatient appointments, second medical advice, first aid guidance, and accompanying consultation;

3. Completely complete the customer's medical rescue service, hospitalization advancement, medical consultation, special needs clinic appointment, medical transfer and return.

job requirements:

1. General enrollment of bachelor degree or above in medicine, among which general, internal medicine, and major surgery are preferred;

2. First-line clinical work experience of government medical institutions for five years or more; experience in medical consulting services and medical transshipment work is preferred;

3. Proficiency in computer and office software; fluent English skills are preferred.

Job Responsibilities:

1. Provide English quality service according to standard words and procedures, complete the acceptance of global rescue or consulting cases, and ensure the connection rate;

2. Track service progress, ensure service quality; coordinate and handle complaints; organize and record the case, and properly transfer the case;

3. Teamwork in all departments and positions, as well as other temporary work assigned by superiors.

job requirements:

1. Mandarin standard, fluent in English, comfortable and clear voice; good experience with nurses;

2. Strong communication, coordination and problem solving skills;

3. College degree or above, more than 2 years work experience, customer service or call center work experience is preferred.